12 June 2008
Phone troubles
My phone broke a good few weeks ago now, and I only just got it back yesterday. It's been really annoying not having a phone to use, but even worse was trying to get it fixed.
First, we tried contacting Dial-a-Phone, the company that we bought it from, and they said they'd send a pre-paid envelope thing in the post for us to send the phone back to them. But after waiting for a while, nothing came, so I decided to take the phone to The Carphone Warehouse, who send broken Nokia phones back to Nokia for repair. When I took it to them, the guy told me it would take 8-9 days and they'd let me know when it was ready to pick up, which didn't sound too bad. But after a few days they phoned and said that the problem was quite hard to fix, so they'd be sending it along to another repair centre. Then we didn't hear anything for another week or so, so we phoned them, and apparently the phone hadn't actually been sent along when it should have, so everything had been delayed. Then we heard that the phone was irreparable and I'd be getting a new one. By this time, the envelopes which Dial-a-Phone had sent had arrived at our house, and they said that if we'd have sent it to them they'd have sent me a new one straight away.
I had to keep phoning The Carphone Warehouse up every few days to find out what was going on, and when I'd get through to a human they'd always say the phone would be ready to pick up in 2 or 3 days. I looked online and a lot of other people seem to have had a similar experience with Nokia repairs, and what's most frustrating is that there's nothing you can really do, except phone them up constantly and hope it gets sorted.
Well, eventually I phoned up yesterday and it had finally been sent back for me to go and pick up. So I went, and it wasn't a new phone as they'd said, and it wasn't my old one either - it looks like someone else's repaired phone - but after weeks without one, I'm just glad to have a phone again.
This whole thing has been pretty annoying - first, the fact that the phone broke, and second, that it took so long to get back to me. I'll definitely think twice about buying from Nokia next time, and I guess the long and short of it is, if your Nokia ever breaks, don't send it through The Carphone Warehouse.
First, we tried contacting Dial-a-Phone, the company that we bought it from, and they said they'd send a pre-paid envelope thing in the post for us to send the phone back to them. But after waiting for a while, nothing came, so I decided to take the phone to The Carphone Warehouse, who send broken Nokia phones back to Nokia for repair. When I took it to them, the guy told me it would take 8-9 days and they'd let me know when it was ready to pick up, which didn't sound too bad. But after a few days they phoned and said that the problem was quite hard to fix, so they'd be sending it along to another repair centre. Then we didn't hear anything for another week or so, so we phoned them, and apparently the phone hadn't actually been sent along when it should have, so everything had been delayed. Then we heard that the phone was irreparable and I'd be getting a new one. By this time, the envelopes which Dial-a-Phone had sent had arrived at our house, and they said that if we'd have sent it to them they'd have sent me a new one straight away.
I had to keep phoning The Carphone Warehouse up every few days to find out what was going on, and when I'd get through to a human they'd always say the phone would be ready to pick up in 2 or 3 days. I looked online and a lot of other people seem to have had a similar experience with Nokia repairs, and what's most frustrating is that there's nothing you can really do, except phone them up constantly and hope it gets sorted.
Well, eventually I phoned up yesterday and it had finally been sent back for me to go and pick up. So I went, and it wasn't a new phone as they'd said, and it wasn't my old one either - it looks like someone else's repaired phone - but after weeks without one, I'm just glad to have a phone again.
This whole thing has been pretty annoying - first, the fact that the phone broke, and second, that it took so long to get back to me. I'll definitely think twice about buying from Nokia next time, and I guess the long and short of it is, if your Nokia ever breaks, don't send it through The Carphone Warehouse.
Labels: technology
1 Comments:
There's nothing worse than shoddy service. I hate all that process of having to phone up every other day to check to see if they're dealing with it. They always tell you the exact same thing, or something completely different, and they always seem to be on the edge of having completed something, so you never know truthfully where you are.
If only things didn't go wrong in the first place...
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